Appeal Procedure

• The measured entity has the right to appeal the outcome of the verification, within 7 days from receiving the rating.
• The measured entity must complete an Appeal form and submit it to the Administrator who will acknowledge receipt of the appeal by email within 48 hours.
• The notice of appeal will be given to the Verification Manager who will, convene the Appeals Committee (independent from the original verification).
• The Committee will investigate the Appeal and resolve the Appeal within 30 days from the initial lodging of the appeal by the measured entity.
• The Committee recommendation will be sent to the verification manager on completion of the investigation.
• The measured entity will then be informed by the Verification Manager in writing of the outcome of the appeal and that the appeals process has formally come to an end. Decisions on appeals will not result in any discriminatory actions against the measured entity who lodged the appeal.
• Should the certificate be amended as a result of the appeal, the certificate will be re-issued retaining the original certificate number and expiry date. The version number and the re-issue date will be updated. The Amended certificate, along with the amended Verification Report will be sent to the measured entity.